Shipping & Delivery Policy

At Nisa, we are committed to providing a seamless delivery experience through our mobile app. Our personal delivery service ensures your fashion finds reach you securely and promptly.

Last Updated: October 2024

Delivery Areas & Service

Current Service Areas

We currently offer delivery in the following areas:

Srinagar & Ganderbal

Free Shipping Available

* We have plans to expand our delivery service throughout Kashmir in the near future.

Delivery Timeline

  • Orders are typically delivered within 24-48 hours of placement
  • Delivery is handled by our personal delivery agents
  • Same-day delivery may be available for orders placed before 12 PM
  • Delivery times may vary during peak seasons or special promotions

Order Tracking & Delivery

Order Tracking

Track your order through our mobile app:

  • Real-time order status updates in the app
  • Estimated delivery time updates

Personal Delivery Service

Our delivery agents provide a personalized service:

  • Professional and courteous delivery personnel
  • Free pickup service for returns
  • Careful handling of your packages
  • Flexible delivery timing options

Additional Information

Address Accuracy

  • Please ensure your delivery address is complete and accurate in the app
  • Include landmarks or specific instructions if needed
  • Update your address in the app profile if you move

Delivery Attempts

If our delivery agent is unable to deliver your package:

  • They will make multiple delivery attempts
  • You will receive notifications about delivery attempts through sms or whatsapp
  • Contact support if you need assistance with delivery

Policy Notes

  • Delivery timelines are estimates and may vary due to weather conditions or high order volumes
  • We reserve the right to modify delivery areas and policies
  • All deliveries are currently limited to Srinagar and Ganderbal
  • Free shipping is available for all orders in our service areas

Delivery Support

For any questions regarding your order's delivery, please contact us through:

In-app Query System

Email: support@nisa.co.in

Support Hours: 24/7 through app, Email: 9 AM - 6 PM IST - Mon to Sat